Communications

Communication with your employees, customers, partners and financiers is a critical factor to your organization's success!

Lack of leadership and clear direction are a major contributor to customer dissatisfaction, inefficient operations, loss of revenue and high turnover. How often do you have “All Company” strategic communications meetings to share company performance against the competition, reward key contributors, address new products and initiatives and celebrate successes?

Interpersonal breakdowns or miscommunications lead to performance issues, poor morale and employee lawsuits. Communication failures may have the impact of little seizures or big eruptions, eroding the high performance results you are looking for. In this fast-paced environment of continual change, clear communications are essential to harness the energy and talent of every individual toward achieving company goals.

Poor performance feedback is probably the most common and essential skill lacking in your management team. By definition, a manager is accountable for managing the performance of their employees and providing the constructive feedback required to improve it. Delivering effective feedback usually requires specific training as most individuals don’t know how to motivate an employee when asking them to improve their performance. This “fear” greatly detracts from your company’s results.

Inadequate customer service training is most directly related to the profitability of your bottom line. What could be more important to your company’s success than daily interaction between customers and your employees? Customers make immediate impressions and buying decisions based on the courtesy, efficiency and problem solving ability of your staff. FuturesQuest provides “mystery shopping” and other diagnostic evaluation of customer service interactions including telephone and internet customer service, in store assistance, sales calls and escalation procedures for customer dissatisfaction. We then create customized training and change management to maximize customer satisfaction. Customer service is among the easiest of organizational issues to improve with the most impact to the bottom line!

FuturesQuest can help you to design and implement communications processes to ensure that:

• New Hires are fully oriented and equipped to become productive immediately
• Departments are regularly informed of each other's objectives and the need to work together interdependently to meet the company's strategic goals
• All members of management work collaboratively to create a culture of dynamic leadership and high performance
• Executives who are privy to critical information about customer needs and changing conditions communicate frequently and clearly to the line organization
• Team members and leaders are trained in effective meeting management and conflict resolution skills
• Employees know who their "customers" are and how to communicate effectively with them

FuturesQuest Advisors also design and facilitate onsite and offsite events to improve communications and team building. Read more...